Get in touch
Whether you're curious about FuneralBuddy, have a support question, or just want to say g'day — we'd love to hear from you. A real person answers, not a bot.
Want to see the platform? Book a free 30-minute walkthrough — no obligation.
Pick whichever suits you
We keep it simple: one email for everything new, a support site for existing customers, and a walkthrough form if you'd rather we call you. However you reach out, you'll be dealing with our small Australian team — the same people who build the product answer the questions about it.
Email us
For sales, partnerships, and general enquiries, write to [email protected]. We reply within one business day — usually much sooner.
Existing customers
Already using FuneralBuddy? Visit support.funeralbuddy.com.au for technical support and documentation, or log in to the app.
Prefer to talk it through?
Request a walkthrough and we'll phone you within one business day — a real conversation about how your funeral home works, then a free 30-minute demo.
Where we are
FuneralBuddy is built by CTV Software Pty Ltd in Queensland, Australia. We serve funeral homes across every Australian state and New Zealand — always in your timezone.
Support hours
Monday to Friday, 8am–6pm AEST. Outside those hours, email us or leave a message through the support site and we'll pick it up first thing.
Just want to dive in?
You don't have to talk to anyone at all. Start a 14-day free trial — full access, no credit card, no lock-in contract.
Your question might already be answered
The FAQ covers pricing, trials, billing, and compliance in plain language. For the details on what the platform does, see features; for what it costs, see pricing — Starter from $99/month + $18 per case. You can also hear from directors already using FuneralBuddy, read more about who we are, or browse the blog — including our guide to how the Family Portal helps families.
A quick tip if you're emailing about a demo or switching from another system: tell us roughly how many cases you handle a month, which state or region you're in, and what you're using today. It helps us come to the first conversation already understanding your funeral home — and it usually means the walkthrough can be tailored to your actual workflow rather than a generic tour. If you'd rather we gather those details on a call, that's fine too; the walkthrough form takes about a minute to fill in and we do the rest.
The fastest way to reach us
Book a free 30-minute walkthrough and we'll call you within one business day — or skip the chat entirely and start your 14-day free trial now.