Get in touch
Whether you're curious about FuneralBuddy, have a support question, or just want to say g'day — we'd love to hear from you. A real person answers, not a bot.
Want to see the platform? Book a free 30-minute walkthrough — pick a time that suits you, no obligation.
Pick whichever suits you
We keep it simple: one email for everything new, a support site for existing customers, and a self-serve calendar if you'd rather book a walkthrough. However you reach out, you'll be dealing with our small Australian team — the same people who build the product answer the questions about it.
Email us
For sales, partnerships, and general enquiries, write to [email protected]. We reply within one business day — usually much sooner.
Existing customers
Already using FuneralBuddy? Visit support.funeralbuddy.com.au for technical support and documentation, or log in to the app.
Prefer to talk it through?
Book a walkthrough — pick a time straight from our calendar and we'll give you a free 30-minute demo of the complete workflow, tailored to how your funeral home works.
Where we are
FuneralBuddy is built by CTV Software Pty Ltd in Queensland, Australia. We serve funeral homes across every Australian state and New Zealand — always in your timezone.
Support hours
Monday to Friday, 8am–6pm AEST. Outside those hours, email us or leave a message through the support site and we'll pick it up first thing.
Just want to dive in?
You don't have to talk to anyone at all. Start your free trial — full access, no credit card, no lock-in contract.
Or write to us right here
Tell us what's on your mind — a sales question, switching from another system, or anything else. We reply within one business day, and a real person reads every message.
Thank you — we've got it
We'll get back to you within one business day. In the meantime, feel free to explore the platform.
Your question might already be answered
The FAQ covers pricing, trials, billing, and compliance in plain language. For the details on what the platform does, see features; for what it costs, see pricing — Starter from $99/month + $18 per case. You can also hear from directors already using FuneralBuddy, read more about who we are, or browse the blog — including our guide to how the Family Portal helps families.
A quick tip if you're emailing about a demo or switching from another system: tell us roughly how many cases you handle a month, which state or region you're in, and what you're using today. It helps us come to the first conversation already understanding your funeral home — and it usually means the walkthrough can be tailored to your actual workflow rather than a generic tour. If you'd rather show us than tell us, book a walkthrough — picking a time takes about a minute and we do the rest.
The fastest way to reach us
Book a free 30-minute walkthrough at a time that suits you — or skip the chat entirely and start your 14-day free trial now.