Funeral home software questions, answered plainly
Everything Australian and New Zealand funeral directors ask about FuneralBuddy — pricing, migration, the Family Portal, compliance, and security. For deeper dives, visit our blog or explore the features.
What FuneralBuddy costs — and what it never costs
How does the pricing work?
Each plan has a monthly base fee plus a flat per-case fee: Starter is $99/month + $18 per case, Professional is $149/month + $15 per case, and Enterprise is $299/month + $12 per case. The base is billed in advance and cases are billed in arrears, so you only ever pay for the cases you actually managed. You can cancel anytime — there's no lock-in contract. See the full breakdown on our pricing page.
Which cases am I billed for?
Each case is billed exactly once, when it's created — that applies to both at-need funerals and pre-arranged plans. When a pre-arrangement later becomes an at-need case, it is not counted again, and enquiries never count at all. There's no limit on how many cases you can manage.
Are there any hidden fees?
No. You pay your plan's monthly base fee plus a flat per-case fee — $18 on Starter, $15 on Professional, and $12 on Enterprise. Every plan includes the complete feature set, so there are no feature tiers, no add-on modules, and no surprise charges.
Is there a setup fee?
No. Onboarding is included with every plan — guided setup, a pre-loaded starter catalogue, and dedicated support to get your team confident. Most funeral homes are live within a week at no extra cost.
Is there a case limit?
No. There's no cap on how many cases you can manage on any plan. You simply pay your plan's flat per-case fee for each case you create, and enquiries are always free.
What payment methods do you accept?
Credit card, debit card, and direct debit via Stripe. Your monthly base is billed in advance and cases are billed in arrears, so your invoice always reflects the work you actually did.
Trials, switching, and going live
How does the free trial work?
Sign up and you get 14 days of full Professional-level access — no credit card required. When you're ready, pick a plan and subscribe from inside the app. If you don't subscribe, your account simply pauses; nothing is charged.
Can I try it before committing?
Yes. Every account starts with a 14-day free trial at full Professional-level access — no credit card required. Prefer a guided look first? Book a free 30-minute walkthrough and we'll show you the complete workflow with your own use case.
Is it hard to switch from our current system?
No six-month rollout here. Every new account starts with a pre-loaded starter catalogue and a guided setup checklist, so you can quote your first case on day one. Dedicated onboarding support is included, and most homes are live within a week.
How long does implementation take?
Under a week for most funeral homes. We handle data migration, system configuration, and staff training — no lengthy enterprise deployment.
Do you migrate data from our current system?
Yes. We have migration tools for most existing platforms, including Firehawk, spreadsheet-based systems, and paper records. Your case history is preserved.
What training is included?
Every plan includes personalised onboarding via video call, plus in-app guided tours, video tutorials, and a searchable knowledge base. We train your team until they're confident.
Is there a lock-in contract?
No. Month-to-month billing on all plans, and you can cancel anytime. We're confident you'll stay because the software works, not because of a contract.
How the platform works day to day
Does it work on tablets?
Absolutely. The Arrangement Wizard is specifically designed for tablet use during family meetings, and the entire platform is responsive and works on any modern device. Explore all features for the full picture.
Do families need to install anything to use the portal?
No. The Family Portal works in any web browser on a phone, tablet, or computer. Families receive a secure private link — no accounts to create, no apps to install.
Can families use it on their phones?
Yes. The Family Portal is mobile-first and works in any smartphone browser — no app download required. Families can pre-fill details, upload photos, and approve quotes and documents from their phone.
Does it handle coroner cases?
Yes. The system detects coroner-referred cases and adjusts the workflow accordingly, managing additional documentation and holding the case at appropriate gates until coronial clearance.
BDM, Fair Trading, and staying compliant
Which states and regions do you support?
FuneralBuddy serves funeral homes across all Australian states and New Zealand, with jurisdiction-specific BDM forms and compliance workflows for QLD, NSW, and WA built in. When regulations change, FuneralBuddy updates — so you stay compliant without extra effort.
Which states have BDM compliance built in?
BDM compliance workflows for Queensland, New South Wales, and Western Australia are built in, with jurisdiction-specific forms generated automatically from the case file. For other states and New Zealand, FuneralBuddy generates compliant paperwork — and when regulations change, the platform updates.
Is FuneralBuddy compliant with QLD Fair Trading?
Yes. Our quoting engine automatically generates quotes that meet the Queensland Fair Trading Funeral Pricing Regulation 2022 format requirements, including itemised pricing and least-expensive package display. Read more in our guide to funeral pricing compliance.
Where your data lives, and who owns it
Where is my data stored?
All data is stored in Australian data centres (AWS Sydney region) with full encryption at rest and in transit. Your data never leaves Australia unless you serve NZ families.
Is my data encrypted?
Yes. AES-256 encryption at rest, TLS 1.3 in transit. All backups are encrypted. We follow industry best practices for data security.
Who owns our data?
You do. Your data is always yours. You can export everything at any time in standard formats. If you ever leave, we provide a complete data export at no charge.
Do you have a privacy policy?
Yes. We comply with the Australian Privacy Act and the Australian Privacy Principles. You can read the full privacy policy at any time via the Privacy link in the footer.
Real help from real people
How do I get help?
Email support on all plans, priority support on Professional and Enterprise. We typically respond within 4 hours during business hours.
What are support hours?
Monday to Friday, 8am–6pm AEST. Enterprise customers have access to extended hours and emergency support.
Is ongoing training included?
Yes. As we release new features, we provide training materials and optional live sessions. Your team is always up to date.
Still have questions?
Start your 14-day free trial right now — no credit card needed — or book a free 30-minute walkthrough and ask us anything along the way.