Less time on paperwork. More time with families.
FuneralBuddy is purpose-built case management for Australian and New Zealand funeral directors — first call to aftercare, compliance to invoicing, all in one calm, simple platform.
Running a funeral home shouldn't mean drowning in admin
Most directors juggle paper BDM forms, spreadsheets, Word documents, and a separate invoicing tool. FuneralBuddy replaces all of it.
Before The old way
Hours filling out death registration forms by hand — with constant risk of errors and rework.
Spreadsheets for scheduling, Word for documents, another tool for invoices. Nothing talks to anything.
Arrangements by phone tag and paper — while families expect to review and approve things online.
QLD, NSW, and WA all have different BDM requirements — and they keep changing.
After With FuneralBuddy
Registration paperwork completed electronically. Data flows from the case file — no re-keying, no errors.
Cases, scheduling, documents, invoicing, and reporting in one place — for the whole team.
Families review arrangements, upload photos, and approve quotes from home — on their own time.
Jurisdiction-specific rules baked into every workflow. When regulations change, FuneralBuddy updates.
Everything a modern funeral home needs. Nothing it doesn't.
From the first phone call through to aftercare, FuneralBuddy handles the details so your team can focus on what matters most.
Case Management & Dashboard
Every active case at a glance. Track progress through each phase with real-time status and team assignments.
First Call Wizard
Capture the deceased's details, next of kin, and initial instructions in under two minutes. The case file is created instantly.
Arrangement Wizard & Quoting
Walk through arrangements on a tablet with families. Build itemised quotes in real time from your service catalogue.
Family Portal
A private, branded portal where families review arrangements, upload tributes, approve quotes, and stay informed.
Regulatory Compliance
State-specific BDM forms, cremation authority paperwork, and regulatory checklists built into every case — QLD, NSW, WA, and NZ.
Task Automation
Task lists generated automatically for each case phase. Assign staff, set deadlines, and never let a critical step slip.
Invoicing & Payments
Generate itemised invoices straight from the arrangement. Track payments and keep billing tidy without a second system.
AI-Powered Tools
Draft obituaries, generate run sheets, and summarise case notes with AI assistance — hours saved, personal touch kept.
Reporting & Analytics
Case volumes, revenue, and team workload in clear dashboards — so you always know how the business is tracking.
Four phases. One seamless workflow.
FuneralBuddy guides your team through every stage of a case — so nothing gets missed and families always feel cared for.
First Call
Capture the deceased's details, next of kin, and instructions in under two minutes. The case file is created instantly.
Arrange
Sit with families using the guided tablet interview. Build arrangements and generate real-time quotes from your catalogue.
Prepare
Automated task lists, vendor coordination, document generation, and compliance checks — triggered as the case progresses.
Care
Schedule aftercare touchpoints, publish memorial pages, finalise invoicing, and close the case with a complete audit trail.
Give families a calmer way to take part
A private, secure portal carrying your funeral home's branding — so families can collaborate when it suits them, not just during office hours.
- Review arrangements at their own pace, from any device — no app to install.
- Approve quotes online with one tap — transparent, itemised, and recorded.
- Upload photos and tributes for the service and memorial pages.
- Stay informed with gentle status updates as everything is taken care of.
Simple plans that grow with your caseload
A monthly base plus a per-case fee — and the per-case rate drops as you move up. Every plan starts with a 14-day free trial, no credit card required.
+ $18 per case
- Up to 3 users
- 1 branch
- Full platform — cases, portal, compliance
+ $15 per case
- Up to 10 users
- 2 branches
- Full platform — cases, portal, compliance
+ $12 per case
- Up to 25 users
- Up to 10 branches
- Full platform — cases, portal, compliance
Which plan suits your funeral home?
Slide to your monthly case volume — we'll show what each plan costs and highlight the best value.
Every case is counted once — enquiries are always free, and a pre-arrangement is never recounted when it becomes at-need. Cancel anytime. See the full pricing breakdown for plan comparisons and billing FAQs.
Trusted by funeral homes across Australia
FuneralBuddy has assisted our staff in achieving a quality standard and a systematic approach to managing cases and customer interactions, putting our families at the forefront.
FuneralBuddy has allowed us to easily manage our case numbers, from the initial first call right through to invoicing the family.
Questions, answered plainly
How does the pricing work?
Each plan has a monthly base fee plus a flat per-case fee: Starter is $99/month + $18 per case, Professional is $149/month + $15 per case, and Enterprise is $299/month + $12 per case. The base is billed in advance and cases are billed in arrears, so you only ever pay for the cases you actually managed. You can cancel anytime — there's no lock-in contract.
How does the free trial work?
Sign up and you get 14 days of full Professional-level access — no credit card required. When you're ready, pick a plan and subscribe from inside the app. If you don't subscribe, your account simply pauses; nothing is charged.
Which cases am I billed for?
Each case is billed exactly once, when it's created — that applies to both at-need funerals and pre-arranged plans. When a pre-arrangement later becomes an at-need case, it is not counted again, and enquiries never count at all. There's no limit on how many cases you can manage.
Which states and regions do you support?
FuneralBuddy serves funeral homes across all Australian states and New Zealand, with jurisdiction-specific BDM forms and compliance workflows for QLD, NSW, and WA built in. When regulations change, FuneralBuddy updates — so you stay compliant without extra effort.
Is it hard to switch from our current system?
No six-month rollout here. Every new account starts with a pre-loaded starter catalogue and a guided setup checklist, so you can quote your first case on day one. Dedicated onboarding support is included, and most homes are live within a week.
Do families need to install anything to use the portal?
No. The Family Portal works in any web browser on a phone, tablet, or computer. Families receive a secure private link — no accounts to create, no apps to install.
Ready to modernise your funeral home?
Start your 14-day free trial right now — no credit card needed — or book a free 30-minute walkthrough and we'll show you the complete workflow first.